Your customers are the lifeline of your business. It is vital you keep them engaged and excited. Engaging with them and being consistent in it will sure spark brand growth and customer loyalty.
With this fast-growing virtual world, it is essential when customers are made to feel valued. Prioritizing client engagement sends a message to clients that your brand is focused on value and being a solution to people and not just focused on numbers and increasing revenue.
Here are five things to help you engage better with your client’s simple things that can definitely build loyalty and spark new relationships with potential clients:
1. Make your brand Human
People can’t interact with brand but when human a face is attached to the brand people find it easier to associate with that. Get a face of the brand someone who is naturally good with people, someone who can weekly or monthly blog for the business or even host webinar to keep clients engaged and in a relationship with a person instead of the corporate brand.
2. Keep the Communication burning
Take heed to reviews and feedback. Make it part of the schedule which sometimes takes a lot of time, alternatively outsource to a virtual assistant. Respond to reviews and feedback and not just the positive ones but the negative reviews as well, taking note of the negative reviews will allow you source out exactly what people are not happy with, their experiences with your business and in that way, you can put up plans in place to improve.
3. Start a contest on social media
Starting a contest always gets people engaged, and even build new relationships, make sure they are rewards! Some of the easies methods one could use that really work is the “like and comment to win” contest or “vote to win “contest that really boosts client engagement.
4. Survey customers
Surveying customers is a great way to know what exactly your customers want, with the data analyst and systems to interpret that data received correctly this could be really effective, just make sure you don’t include a long list of questions. People just don’t have time for that, so we suggest a one question survey at a go alternately maximum five questions another fast effective method is running a poll instead.
5. Promote your clients
Promote your clients on social media and your website. This way you are giving your clients a good reason to return to your business merely because they feel appreciated. Include a spread of their profile on your monthly newsletters and just appreciate them.
Most Virtual Assistants are good at keeping great relations with business’s clients, this could be something an entrepreneur who just started a business or fast growing company who just cannot take on a department to focus on this should prioritize but starting a business means working longer hours to make sure the actually brand is great quality, outsourcing customer care to a Virtual Assistant sets your business off on the right footing.
Find out more on other ways you can keep your customers engaged.
The Essential Gofer - Virtual Assistant.
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